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Customer serviceFrequently Asked Questions

Yes, when you book a personal Switzerland transfer with Grandlane, you get a private chauffeur who has gone through rigorous training. All our chauffeurs drive safely and within speed limits, so that you can remain safe and secure while riding in our luxury cars.
The journey can be paid for with a credit card by the user. Grandlane is responsible for any incidental credit card charges that accompany them. The user is responsible for any transaction fees incurred when making payments via bank transfer (e.g., those associated with various currencies or local accounts).
Yes, if your flight details change, you need to inform us immediately, so we can update your changed details as soon as possible. When your private Switzerland transfer is booked from any airport in Switzerland, our private chauffeur monitors your flight movement from start to end, so that if your flight gets delayed or arrives early, we can manage your private transfer accordingly.
Unlike taxis and ride-sharing services, our chauffeurs offer a tailored and seamless travel experience. You’ll enjoy guaranteed pickup times, professional drivers, luxury vehicles, real-time flight tracking, meet-and-greet service, luggage assistance, and complete discretion. With us, comfort and reliability are never compromised.
Grandlane Transfer’s fleet consists of VW Passat/Golf or Similar, Mercedes-Benz E-Class, BMW 5 Series, Audi A6 or Similar, Mercedes V Class, Mercedes EQE, Tesla Model X, Model S, Model Y or Similar, Mercedes-Benz S-Class, BMW 7 Series, Audi A8, and Mercedes-Benz Sprinter for 15 people.
When your flight gets delayed, contact Grandlane’s customer care service as soon as possible, and your personal Swiss chauffeur transfer will be managed according to your flight arrival.
All the Grandlane chauffeurs are well-trained, experienced, and licensed in their services, and they are ready to assist you with all your concerns on the way.
Grandlane’s clients range from international business travelers and corporate executives to families, tourists, and VIP guests seeking reliable, comfortable, and discreet transportation. Many choose our service for airport transfers, meetings, events, and multi-day itineraries because they value punctuality, privacy, and time efficiency. We also support travelers visiting Switzerland for leisure, including ski holidays and sightseeing tours, as well as event organizers who require coordinated private Swiss Shuttles for groups, weddings, and conferences. For high-profile clients, diplomats, and individuals with sensitive security requirements, our trained chauffeurs and optional protection services provide added discretion and peace of mind. Ultimately, our typical clients are those who prefer a premium, predictable, and personalized travel experience rather than the uncertainties of taxis or ride-sharing services.
Your private chauffeur monitors your flight movement from start to end, so if your flight gets delayed, your chauffeur will shift your transfer accordingly. You will also get 60 minutes of free waiting time.
Yes. Many of our chauffeurs are multilingual and accustomed to assisting international clients. English is spoken by all drivers, and several also speak additional languages such as German, French, Italian, and Spanish. This ensures smoother communication, easier coordination, and a more comfortable experience for travelers visiting Switzerland for business or leisure. If you require a chauffeur who speaks a specific language, you can let us know in advance, and we will do our best to accommodate your request.
You will meet your chauffeur in the airport lounge. Your private chauffeur will be there waiting for you with a name board in their hand.
Yes, if your flight arrives early, your private Swiss chauffeur will be there waiting for you. When you book your private Switzerland transfer with Grandlane, the chauffeur monitors your flight and shifts your transfer accordingly.
Yes, you can also be picked up outside Switzerland. We also operate in different countries like Germany, Italy, Austria, and many more.
Grandlane Transfer currently operates in Switzerland, focusing on luxury airport and city transfers with professional chauffeurs, aiming to provide comfortable, door-to-door service for corporate and leisure travelers. Cities like Zurich, Bern, Basel, Geneva, and many more.
Yes, your chauffeur will respect your privacy and will also maintain confidentiality. Your private Grandlane chauffeur will only speak when you ask them to. The chauffeur will not interfere in anything, but the customer should also respect the privacy of the chauffeur.
The hotel Transfer service offered by Grandlane Transfer offers professional transport services, including airport, personal services, city tours, and availability 24/7. We maintain the highest standards, where you will be served with professionalism, giving you the best travel experience that is comfortable and worry-free. Engage ourselves for chauffeur service where your worth and desire will be met and exceeded.
Yes, Grandlane Transfer offers transport for events or group shuttles. VIP Events in Switzerland are highly lavish affairs that attract wealthy patrons and aristocratic personalities worldwide. The proximity of sleek private vehicles vastly enhances luxury events such as the Davos summits. Luxury Swiss car service with Grandlane Transfer guarantees private comfort and punctuality, ensuring all guests arrive stylishly at their event. Whether you are traveling solo or in a group, Grnalnae’s Group transfer Switzerland is available for all group sizes and luggage requirements.
No, the chauffeur will not use a mobile phone while driving.
Yes, we offer a Switzerland transfer service for business travelers. There are several benefits to using a business-class transfer service for your next business trip. Some of the benefits include: Time-saving: With a private transfer service, you can avoid the hassle of waiting in long queues for taxis or public transport. Our drivers will pick you up from your hotel or the airport and take you directly to your destination, ensuring that you arrive on time. Comfort: Our luxury vehicles provide a comfortable and relaxing environment, allowing you to work or relax during the journey. Our drivers are professional and discreet, ensuring that you have a stress-free journey. Safety: With a private transfer service, you can be assured of your safety. Our drivers are professional and experienced, ensuring that you arrive at your destination safely. Efficiency: Our drivers are knowledgeable about the local area and will take the most efficient routes, ensuring that you arrive at your destination promptly. Personalized Service: Our private transfer service provides a personalized experience, tailored to your individual needs. We understand that every business professional has different requirements, and we will ensure that we meet your specific needs.
Yes, when you book your VIP transfer Switzerland with Grandlane Transfer, your chauffeur offers every premium service like luggage assistance, opening doors for clients, and providing suggestions on the best places, restaurants, and things to do in Switzerland when you ask for it.
Yes, Grandlane Transfer offers private chauffeurs for ski trips in Switzerland. You can enjoy a ski trip to Davos, St. Moritz, Grindelwald, Wengen, Engelberg-Titlis and Zermatt.
Yes. We offer both airport pickup and drop-off services with full flight tracking, meet-and-greet, and luggage assistance. Your chauffeur will be waiting at arrivals with a name sign and will escort you to your vehicle for a smooth onward journey. For departures, we ensure you arrive at the terminal comfortably and on time.
Yes, a private Grandlane chauffeur will assist you with your luggage.
In the case of transfer services, cancellations made with at least 48 hours' notice prior to the scheduled retrieval time are provided at no cost. The full payment is required if the agreed-upon collection time approaches with less than 48 hours' notice. Cancellation is exclusively possible through the cancel button located on our website. 100% refunds are granted for hourly reservations that are cancelled 72 hours or more prior to the scheduled departure. Cancelling a reservation between 72 and 48 hours prior to departure will result in a 50% refund. Refunds are not provided for cancellations received less than 48 hours prior to the scheduled retrieval time. Cancellation is exclusively possible through the cancel button located on our website.
Yes, your professional Grandlane chauffeur will be dressed in a professional suit and tie.
Yes, the luggage limit is according to the car you choose. Mercedes-Benz S-Class, BMW 7 Series, Audi A8 can accommodate up to 2 luggage items, VW Passat/Golf or Similar can accommodate up to 2 luggage items, Mercedes-Benz E-Class, BMW 5 Series, Audi A6 or Similar can accommodate up to 2 luggage items, Mercedes V Class can accommodate up to 6 luggage items, Mercedes EQE, Tesla Model X, Model S, Model Y or Similar can accommodate up to 2 luggage items, and Mercedes-Benz Sprinter for 15 people can accommodate up to 15 luggage items.
Yes, during the peak seasons, the prices increase. That is why it is suggested to book your Switzerland private transfer in advance. By booking your private transfer in advance, you can avoid paying extra.
Yes, Grandlane Transfer offers you the option of booking an hourly chauffeur booking Switzerland. With our5 houly chauffeur service your can book your chauffeur on an hourly basis. You can visit your restaurant and come back in the same car in the booked period of time.
Yes, there are extra fees for waiting time or additional stops. Special requests that are booked in advance, such as those for a multilingual chauffeur, personalised vehicle labelling, additional stops, cumbersome luggage, child car seats, and so forth, may result in a price increase.
Yes, it is strictly prohibited to smoke in Grandlane Transfer’s fleet. If the user fails to adhere to this, they will be responsible not only for the expense of vehicle cleaning but also for compensating the business for the financial impact caused by the vehicle's unavailability.
It is suggested to book your Switzerland transfer service 48 hours in advance. If you are visiting Switzerland during peak season, then it is suggested to book your private Switzerland transfer at least 1 to 2 months prior. During peak seasons, you may face difficulty in finding your preferred choice of cars.
Yes, our premium fleet includes charging ports for your phones and laptops.
The user should indicate their requirement for child safety seats in an additional comment, providing specific details such as the number and age of children to be transported, along with the style of seating that is required.
Yes, the premium fleet of Grandlane Transfer is the safest fleet in Switzerland. Our cars and vans go through vigorous inspections every 6 months. Cause we care for you.
Yes, the fleet of Grandlane Transfer gets cleaned after every ride. Each corner is sanitized. Our premium fleet also gets checked every 6 months for your safety.
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