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Frequently Asked Questions

Customer serviceFrequently Asked Questions

It is fast & easy with Grandlane. Fill in your pick-up & drop-off location with preferred date & time. Click on the “Search” button. Grandlane will help you find the best options available for you. Select a suitable option, click on Book Now and complete the payment.
Grandlane offers a wide range of airport transfer options to cater to your every type of transport needs. The available airport transfer options include Business VAN, Business Class, First Class, Electric Class, Economy Class & Mini Bus.
Yes. Firstly, the chauffeurs at Grandlane track passengers’ flight’s status in real-time to ensure on-time arrival. Secondly, if your flight gets delayed, you’ll get an hour of complimentary waiting time at the airport. So, you don’t need to worry about pick-up.
All private airport transfer services available on Grandlane are fixed & follow an all-inclusive pricing structure. There aren’t any extra or hidden charges.
You can meet your driver waiting for you in the arrival hall at the airport, holding your name plate. They will meet & greet you and escort you to your vehicle.
At Grandlane Transfer, we cover major airports in Switzerland and Europe-wide mainly including Zurich, Basel, Geneva, Friedrichshafen, Milan Malpensa, and Bern airport.
The charges for availing any of our private airport transfer services at Grandlane are all-inclusive. You do not have to pay any type of additional extra or hidden charges. The prizes are fixed, however, it can vary depending on the type of vehicle and location you have chosen.
You must book our private airport transfer services at least 12 hours before boarding a flight. In case of any urgent or last-minute booking, go through our terms & conditions.
Yes. We are offering door to door private airport transfer services where our chauffeur will pick you up from the location on-time and drive you to your destination without any hassles.
You can drop an email consisting of required changes or amendments to our customer support team. The changes will be implied only when we receive it and confirm the same to you by email.
Yes. You can book our intercity rides for a particular number of hours and get a private chauffeur waiting for you at the location for that period while you are wandering with your friends or family.
The utmost benefit of booking Grandlane Transfer is that you will be traveling in a completely private vehicle reserved only for you at a time. Finish a presentation on laptop, conduct a conference call, enjoy with your group or take a nap. You will get a high-level of privacy and safety.
You can cancel or make changes to your bookings before the 24 hours of your arrival date via dropping us an email.
Yes. Child seats are available free of charge. You need to confirm it at the time of booking a ride with us through our online booking form.
If you can’t find our driver, you can call us on +41 78 828 58 35 provided on the website and our team will redirect you to the meeting point.